Our Policy

We Respect Your Privacy

At Ruckess we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better. 

Please take a moment to read our Privacy Policy. It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. This Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with Ruckess, including using www., you consent to our use of your information as described in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

What information is collected?

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, and birth date, when you:

  • Make a purchase
  • Enroll in a loyalty, rewards, or promotional program
  • Participate in interactive features on the Site such as product reviews
  • Sign up to receive e-mails or other notifications from us
  • Enter a contest or sweepstakes
  • Fill out a survey
  • Create a Ruckess account
  • Use a social media service like Facebook or Twitter to communicate with us
  • Submit a request to our customer service department

We do not knowingly collect information from children under the age of 13.

Do you use cookies or pixel tags?

Like most websites, the Site employs various types of technology, including cookies and pixel tags, that receive and store information when you interact with the Site.

Cookies are small files that are stored by your browser on your computer when you visit a website. They enable you to shop on the Site and are used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, we use cookies to remember what items are in your shopping cart, to recognize you when you return to the Site, to study how customers navigate the Site, and to deliver personalized marketing. Cookies do not store personally identifiable information. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive but, if you do, you will not be able to access or use portions of the Site. Consult your browser's 'help' section for instructions on how to disable cookies.

Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.

We also may allow other companies to collect anonymous information when you interact with the Site to serve ads on behalf of us and others across the Internet. These companies typically use industry-standard technology like cookies and pixel tags to collect non-personally identifiable information such as products you viewed.

How is my information used?

We may use the information we collect in the following ways:

  • To process, track, and fulfill your order
  • To communicate with you about the status of an order
  • To identify your product and service preferences
  • To administer a sweepstakes or contest
  • To deliver coupons, marketing communications, and ads
  • To administer loyalty, rewards, and promotional programs
  • To improve the effectiveness of the Site and our marketing efforts
  • To prevent fraudulent transactions


Will my information be shared with third parties?

Ruckess does not sell or rent any personal information about our customers to any third party. We may share your information with companies that provide support services to us (such as shipping, name, and address verification; customer service; contest administration; e-mail distribution; and promotions fulfillment) or that help us market our products and services. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited mail. We may also share information that you elect to make available to the public on the site or social media networks. For example, if you post a product review on the site or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the site and our social applications. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.

What choices do I have?

If you would prefer not to receive our emails you can email us at ruckessshop@gmail.com and request to be removed from our email list. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.

If you would like to update your customer information or ask a question you may contact us as follows:

By email:     ruckessshop@gmail.com

By phone:   1-519-383-4378

By mail:      Ruckess

                   1437 London Road

                   Sarnia, Ontario

                   N7S 1P6


We appreciate your business. Thank you for being a valued customer!